{"product_id":"a-complaint-is-a-gift-2nd-edition-by-janelle-barlow-claus-moller","title":"A Complaint Is a Gift (2nd Edition) by Janelle Barlow \u0026 Claus Møller","description":"\u003ch2 data-start=\"72\" data-end=\"119\" style=\"text-align: center;\"\u003eTurn customer feedback into business success\u003c\/h2\u003e\n\u003cp data-start=\"1163\" data-end=\"1228\"\u003e\u003cstrong data-start=\"1163\" data-end=\"1181\"\u003eGood condition\u003c\/strong\u003e – minor shelf wear and sticker on front cover.\u003c\/p\u003e\n\u003cp\u003eThe first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback – in fact, they’re your best bargain in market research. Customer complaints can give businesses a wake-up call when they’re not achieving their fundamental purpose: meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints create a moment of truth when a customer who is deciding whether to return can be made even more loyal.\u003c\/p\u003e\n\u003cp\u003eUsing numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers – even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints of the Internet; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.\u003c\/p\u003e","brand":"The Value Junction ","offers":[{"title":"Default Title","offer_id":47770063503572,"sku":"TVJ-020015","price":6.9,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0721\/3059\/2980\/files\/IMG_3019_db290007-b162-4dd9-9858-64cf19a08f47.jpg?v=1775604256","url":"https:\/\/thevaluejunction.co.nz\/products\/a-complaint-is-a-gift-2nd-edition-by-janelle-barlow-claus-moller","provider":"The Value Junction ","version":"1.0","type":"link"}