Refund policy

Thank you for shopping with us at The Value Junction. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

1. What Products Can Be Returned

We accept returns only for new, unopened items. Final sale items cannot be returned. This includes gift cards, custom orders, perishable supplies, clearance items, and opened personal hygiene kits.

2. Return Timeframe

Returns are accepted within 30 days of delivery.

3. Item Condition Requirements

To be eligible for a return, items must be unused, in their original packaging, with all tags and accessories included.

4. How to Start a Return

To initiate a return, contact us at info@thevaluejunction.co.nz with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely.

5. Return Shipping Costs

Customers are responsible for return shipping unless the item is damaged or incorrect.

6. Refunds

Refunds are processed within 10 business days after we receive your return. They’re issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

7. Exchanges

Exchanges are available for damaged or incorrect items. Please contact us within 4 days of delivery.

8. Contact Us

If you have further questions or require assistance with returns or refunds, please reach out:

Email: info@thevaluejunction.co.nz

Phone Number: +64272026437

Get In Touch: Contact Form

Address: 7 Bayview Drive Waiuku Auckland 2123 New Zealand