Shipping policy

Shipping Policy

Thank you for shopping with us! Please read the following information carefully before placing your order.

Processing Times

All orders are processed within 1–2 working days (Monday to Friday).
Orders placed over the weekend or on public holidays will be processed on the next working day.

Please allow up to 4 working days during sales events, holiday periods, or peak times.

Shipping and Delivery

Once your order has been processed, it will be handed over to our trusted courier partners.
You will receive a tracking number via email once your order has been dispatched.

Delivery Timeframes:

• Standard Delivery: 1–4 working days
• Rural Delivery: Please allow an additional 1–2 working days

Note: Delivery times are estimates only and not guaranteed. Delays may occur due to courier schedules, weather, public holidays, or other circumstances beyond our control.

Shipping Areas & Charges

We currently ship within New Zealand only.
No import duties or taxes apply to domestic orders.

Shipping Charges:

• New Zealand Wide: $8.50 NZD
• Outer Islands: Deliveries to Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island, and D’Urville Island may incur a surcharge.
  If applicable, we will contact you prior to dispatch for your approval of additional charges.

Lost or Damaged Parcels

If your parcel is lost in transit or arrives damaged, please contact us at
info@thevaluejunction.co.nz as soon as possible.

We will work with our courier partner to investigate and offer a replacement or refund where appropriate.

Liability and Risk

Once your order has been handed over to the courier, title and risk of loss pass to you (the customer).
We are not liable for delays or losses caused by courier companies, natural events, or other factors beyond our control.

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