Communication Plus - A Spiral for Success

Condition: Used (ex library book)

Communication Plus: A spiral for success includes all the information that learners need for a complete communication skills course at Level 3. It is essential reading for those wishing to complete communication skills and core generic unit standards at Level 3 of the National Qualifications Framework, as well as those studying for communication components of New Zealand Institute of Management qualifications. This text takes a narrative approach to learning. The authors have created a series of case studies following the everyday lives of the inhabitants of an ordinary New Zealand street. The true-to-life situations of these characters form the basis for a discussion of communication skills, not only for the workplace but in social and family contexts. Table of contents: Section 1 Study skills * Chapter 2 Planning for successful study * Chapter 3 Reading and researching * Chapter 4 Note making and summarising Section 2 Critical thinking * Chapter 5 Thinking * Chapter 6 Problem solving Section 3 Communication * Chapter 7 The communication process * Chapter 8 Culture and communication * Chapter 9 Non-verbal communication Section 4 Speaking and listening * Chapter 10 Speaking clearly * Chapter 11 Listening * Chapter 12 Customer service and the telephone Section 5 Writing * Chapter 13 Writing clearly * Chapter 14 Business writing * Chapter 15 Proposals * Chapter 16 Reports * Chapter 17 Technical writing Section 6 Interpersonal skills * Chapter 18 Assertiveness * Chapter 19 Giving and receiving feedback * Chapter 20 Conflict and negotiation * Chapter 21 Meetings and teams Section 7 Career development * Chapter 22 Career planning and job application * Chapter 23 Being interviewed.