A Classic Guide to Running a Genuinely Client-Focused Firm
Good Condition - Visible spine wear, cover shows light rubbing.
Practice What You Preach by David H. Maister, a leading authority on professional services firms, examines what actually separates the most successful and profitable firms from the mediocre ones - and the answer, backed by extensive research, is culture and leadership rather than strategy or marketing. Maister presents survey data and case studies showing that firms whose leaders genuinely live their stated values, invest in their people and prioritise client relationships consistently outperform those that merely talk about doing so. A candid, research-backed read for partners, managers and leaders in law, accounting, consulting and any professional services business.
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